About us

This policy ensures we protect and handle personal information in accordance with the NDIS and relevant privacy legislation. We acknowledge an individual’s right to privacy while

recognising that personal information is required to be collected, maintained and

administered in order to provide a safe working environment and a high standard of quality. The information we collect is used to provide services to participants in a safe and healthy environment with individual requirements, to meet duty of care obligations, to initiate appropriate referrals, and to conduct business activities to support those services.

Privacy and confidentiality guidelines

• We at Hands on People committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principles and for
• Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services
• We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding Framework and
• Relevant state or territory requirements
• We provide all individuals with access to information about the privacy of their personal information
• Each individual has the right to opt out of consenting to and providing their personal details if they wish
• Individuals have the right to request access to their personal records by requesting this with their contact person
• Where we are required to report to government funding bodies, information provided is non-identifiable and related to
• Services and support hours provided, age, disability, language, and nationality
• Personal information will only be used by us and will not be shared outside the organisation without your permission
• Unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued)
• Images or video footage of participants will not be used without their consent
• Participants have the option of being involved in external NDIS audits if they wish.