About us

Our Mission and Vision

Mission

To enhance the quality of life for individuals with a disability through our personalised Speciality Disability Services, delivered by our dedicated and passionate team of experts

Vision

To become the No.1 NDIS provider in Northern Territory and Queensland.

Our PARTT Values

Partnership

We believe in working together with participants, families, and the community to achieve shared goals. Partnership is about collaboration, open communication, and fostering strong relationships where everyone's voice is heard and valued. We ensures participants have an active role in shaping their support.

Accountability

Being accountable means we take responsibility for our actions, decisions, and outcomes. This value drives us to maintain high standards of care, follow through on commitments, and continuously reflect on our practices to improve services.

Respect

Respect is at the heart of everything we do. We value diversity, individual choices, and cultural backgrounds, treating everyone with dignity and empathy. This extends to our participants, their families, colleagues, and the broader community.

Trust

Trust is earned through consistent actions and genuine care. We aim to create safe, supportive environments where participants feel secure, knowing we have their best interests at heart. Trust strengthens our relationships and fosters long-term connections.

Transparency

We are committed to being open, honest, and clear in our communication. Transparency builds confidence among participants and stakeholders, ensuring they understand their options, the reasoning behind decisions, and the processes we follow.

Join Hands on People and become the PARTT what we value care work on the most

Hands on People ensure customers have uninterrupted consistent access to services and supports.

6 Principles of Hands on People Services

Hands on People ensure customers have uninterrupted and consistent access to services and supports.
Hands on People guarantees its staff is well-informed and trained to provide effective customer support.
Hands on People fosters culture where employees go beyond what is necessary to provide excellent service.
Hands on People promises transparency through open and honest communication with customers, stakeholders, including their families, staff, and the wider community.
Hands on People assurances that customer needs, inquiries, and concerns are promptly and efficiently addressed.
Hands on People is confident that its customers, their families, staff members, and the wider community have trust in the Hands on People’s ability to deliver effective and ethical services.

Our Privacy Policy

This policy ensures we protect and handle personal information in accordance with the NDIS and relevant privacy legislation. We acknowledge an individual’s right to privacy while

recognising that personal information is required to be collected, maintained and

administered in order to provide a safe working environment and a high standard of quality. The information we collect is used to provide services to participants in a safe and healthy environment with individual requirements, to meet duty of care obligations, to initiate appropriate referrals, and to conduct business activities to support those services.

Privacy and confidentiality guidelines

We at Hands on People committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principles and for
Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services
We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding Framework and
Relevant state or territory requirements
We provide all individuals with access to information about the privacy of their personal information
Each individual has the right to opt out of consenting to and providing their personal details if they wish
Individuals have the right to request access to their personal records by requesting this with their contact person
Where we are required to report to government funding bodies, information provided is non-identifiable and related to
Services and support hours provided, age, disability, language, and nationality
Personal information will only be used by us and will not be shared outside the organisation without your permission
Unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued)
Images or video footage of participants will not be used without their consent
Participants have the option of being involved in external NDIS audits if they wish.

Child Safety Commitment Statement

Hands On People is committed to providing a child safe environment where children and young people are safe and feel safe, and their voices are heard about decisions that affect their lives. Particular attention will be paid to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds, as well as the safety of children with disability.

Every person involved in Hands On People is committed to the safety of all children and young people. We have a zero-tolerance approach to child abuse and strive to uphold the National Child safety principles of:

Child safety and wellbeing is embedded in organisational leadership, governance and culture.
Children and young people are informed about their rights, participate in decisions affecting them and are taken seriously.
Families and communities are informed and involved in promoting child safety and wellbeing.
Equity is upheld and diverse needs respected in policy and practice.
People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice.
Processes to respond to complaints and concerns are child focused.
Staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training.
Physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed.
Implementation of the national child safe principles is regularly reviewed and improved.
Policies and procedures document how the organisation is safe for children and young people.

Live the life you want

We help Aussies living with a disability to get the right support when they need it.

Enjoy life. Feel confident. Be in control.

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