Careers

As a Business Development Officer, you will play a critical role in driving a continued growth and success for Hands On People. In this role you will be a key contact for external stakeholders from the referral and initial contact process. You need to ensuring participant data is processed on time and tracked effectively, facilitating communications to and from stakeholders monitoring referral status and program occupancy. This role needs someone strategic who's great at building relationships, forming partnerships, and has solid experience in Business Development preferably in NDIS or similar industry. 

Duties and responsibilities:

• Business Development: Utilize and build your established network in NDIS or relevant sector to identify and build the participant numbers through relationship development, networking events and meetings.
• Manage the intake process for new participants:  mange all new and existing enquiries, client matching and the review of funding and ensure effective home and living solutions. Provide service quotations to clients, Monitor and record follow-up interactions with client’s post-quotation to nurture engagement and address queries or concerns. 
• Client and Stakeholder Engagement: Develop and maintain relationships with key stakeholders including, Support Coordinators, NDIS participants, and their families.
• Administration: Coordinate the documentation process for new clients including Service Agreements, Tenancy Agreements, Renewals, Restrictive Practice reports and all other documentation relevant to intake.
• Communication with NDIS Participants: take enquiries and assist clients who are interested in our Support Services, in-Home Care, Respite, SIL & SDA.
• Adhoc: Offer assistance and support to the Scheduling and Service Delivery team with administrative tasks when necessary.

Job requirements:

Knowledge and experience:

• Extensive experience in the NDIS and disability sector as an Intake Officer, Business Development, or similar role.
• Experience liaising with internal/external stakeholders such as Support Coordinators, families/guardians, allied health professionals.
• Demonstrated experience in managing competing priorities to be able to deliver outcomes within agreed timeframes and quality standards

Education/Licenses/Certificates

• Strong preference to qualified Sales or Marketing professionals 
• Current NT unrestricted driver’s license 
• Current First Aid Certificate and CPR 
• Safe NT OCHRE card.
• NDIS Worker Check

The position of a Care Coordinator – SIL Houses is a role established for the coordination of service delivery to a broad range of participants who receive funded support via the NDIS; utilizing professional skills to assist participants in strengthening their abilities to develop an individualised and or care plan and implement support and participate more fully in the community. The Care Coordinator – SIL Houses will assist HOP Disability Care Services in growing the participant base and supporting the delivery of our Care services to participants.

Job Requirements:

Duties:

• Coordinate, plan, and execute workflow activities including maintaining a professional relationship with participants, families, and other stakeholders.
• Conducting checks of SIL house operations and quality service delivery.
• Ensure all participant reports meet, compliance and reporting requirements, of the NDIA and NDIS Quality and Safeguarding Commission and ensure case notes and other documentation of our participants are up-to-date, and accurately compiled.
• Actively engage with key stakeholders to build on networks and support for NDIS participants.
• Provide monthly reports by working with Support Coordinators and other stakeholders to develop resources and tools that aim to strengthen a participant’s capacity to engage independently with support services and networks.
• Provide mentorship, support, training, and supervision for a team of disability support staff and House Leads
• Coordinate medical appointment bookings, communications, family visits, activity plans, meal plans, and ensure seamless dissemination of information across team members.
• Travel within the NT when required. Providing crisis support to participants if appropriate.
• Conduct regular performance evaluations, offer feedback, and identify areas for development or improvement.
• Reinforce the importance of maintaining confidentiality and compliance with regulations (such as HIPAA in healthcare) while documenting sensitive information.

Job Requirements:

Required Education/Licenses/Certificates

• B.sc in Humanitarian Studies, Diploma, or any relevant experience in a similar sector

• Current NT unrestricted driver’s license
• Current First Aid Certificate and CPR
• NT Working with Children OCHRE card.
• NDIS Worker Screening Check

Knowledge / Experience:

• Experienced in a similar role for a minimum of 3 years.
  Highly developed verbal and written communication skills
• Strong organisational and time-management skills
• Proficient in full suite of Office 365
• Prior experience as a Team Leader

Hands on People is currently seeking experienced Domestic Assistance Experts to join our team at Darwin, NT. The successful candidate will require experience in working with individuals with complex care needs. Local applicants preferred. This is a casual position.

Roles & Responsibilities:

• • CLEANING. Assisting clients with domestic cleaning such as vacuuming, mopping, making beds, laundry, dishes and cleaning bathrooms
  • MEAL PREP. Assisting clients with the preparation of food for regular meals and snacks
  • FOOD SHOPPING. Assist clients with going to the shops to purchase groceries and regular food supplies

Required:

• Must have own vehicle for transport with comprehensive insurance.
• Candidate must be able to work varied shifts.

Selection Criteria:

• Current First Aid & CPR Certificate
• Current National Police Clearance
• Current State/Territory Driver’s Full License
• Ochre Card

Under the organizations Special Measures Recruitment Plan, eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants will be granted priority consideration for this vacancy.

If you are qualified and interested in applying for this position, please send your applications to [email protected] .

The Quality and Compliance Officer role is responsible to deliver best practice policy and programs in relation to quality and governance. Ensure the proper functioning of the company's complaint lines. The position works broadly across the organisation and closely with the management team and staff generally. Ensuring Hands on People adherence to WHS laws, regulations, and standards for a secure operational environment.

Duties and Responsibilities:

• Lead and implement internal auditing practices and provide reporting against the NDIS and Aged Care Standards
• Produce high quality reports and briefs and submit important internal reports directly to Managing Director and other external stakeholders including but not limited to NDIS, government, and non-government agencies as per the timeline.
• Supporting and coordinating clinical governance and compliance activities to ensure that the quality, safety and risk management of participant experiences are aligned to the Aged Care, NDIS Quality and Safeguards Commission practice standards and Carers NT registration requirements.
• Development of tools and resources to undertake audits and compliance assessments to ensure compliance and quality outcomes are achieved.
• Investigate compliance breaches including root cause analysis and identifying corrective actions.
• Recommend actions in dealing with noncompliance situations, creating realistic plans to overcome them in compliance with local state laws/federal laws and industry regulations.

Job Requirements:

Required Education/Licenses/Certificates

• Relevant Tertiary qualification in Humanitarian Studies, Certificate IV in Individualized Support or other relevant community sector qualification or experience
• Current NT unrestricted driver’s license
• Current First Aid Certificate and CPR
• NDIS Worker Screening Check

Required Knowledge/Experience

• 4+ years of demonstrated management experience in the Community Services or Health industry.
• Knowledge of the NDIS systems and processes. Extensive and demonstrated understanding of NDIS, current legislative requirements, national conventions related to people with disability and the implications of service delivery under the frameworks/principles
• Experience in or demonstrated understanding of disability service in a state or territory government context.
• Proven experience in field of quality and practice with understanding to develop, plan, establish and operate quality driven policies and procedures
• Highly developed communication skills, customer service and time management skills to manage and meet demand of multiple tasks, competing priorities and deadlines.